Social Media Management

Social Media Management creating posts that inspire, educate, and entertain. In line with your brand guidelines, with monthly metrics reported. Growing your followers on social media will help you increase word of mouth and referrals and building relationships with your customers increasing engagement and reach. 

SOCIAL PROFILE CREATION

We Identify which social platforms your customers are on and help you create and manage your own social media profiles to attract visitors and encourage conversations. 

SOCIAL CUSTOMER SERVICE


Think about having a social customer service representative role in your company that responds to questions or complaints from users. We cannot stress enough how important it is to respond to all comments and messages on your social profiles in a timely manner.

Think about how would you feel if you walked into a shop and asked a question and the customer service assistant didn’t answer you? Your social profiles represent your business, customers need to be made to feel important and valued. You are building a relationship with them online.

REPUTATION MANAGEMENT

Your reputation across social media matters take control of it today! Businesses should have the ability to…

Manage their online reputation from one place.

Be found by customers through accurate listings.

See what’s being said online and engage in online conversation.

Respond in-line to Facebook and Google reviews

Keep on top of trending keywords in conversation